April 23, 2020
Dear Travelers & Friends,
Like you, we are following developments related to COVID-19 with concern for all those affected and also with regards to how this public health crisis is impacting our upcoming programs in Israel and beyond. Based on the current travel restrictions and the evolving reality of this virus, our programming is currently suspended.
Looking ahead, the decision to resume our regularly scheduled programming will be made if we feel confident that we can provide a safe and meaningful experience. From a safety perspective, this determination will be made based on travel restrictions in place and guidance from CDC, WHO, and local health authorities. Practically speaking, new infections in Israel (or the other countries we cover) must be at a minimum or in a state of significant decline to proceed. From an experience perspective, this determination will be made based on our ability to provide the meaningful and joyous programming you expect.
In order to provide additional peace of mind, we are relaxing our cancellation policies for our upcoming adult & family travel programs. For the duration of this public health emergency, program deposits will be considered fully refundable until 45 days prior to your scheduled program start date – by which point we will make a final determination about whether the program can proceed. Relaxed terms for our teen and young adult programs can be found at www.israeloutdoors.com, www.bbyopassport.org, and www.israeloutdoorsnext.com.
Finally, like many of you, our organization is operating on a remote basis and at reduced hours in the interest of our employees’ health and childcare needs. As a result, emails to email@example.com will receive the most timely responses.
Thank you for your patience during this tumultuous period, and we do look forward to hosting you in the near (and healthier) future.
AVI GREEN & ROI PORAT